NO,We DO NOT issue refunds. If you meet OUR Return policy guidelines , you will receive an exchange or an in-store credit.

If you receive your wig and/or extensions and there is a problem, please notify us immediately within 7 business days upon receiving your Package at support@vellamoi.com. DO NOT ALTER the wig or Extensions in any way - We DO NOT issue refunds but only exchange and store credit. Read the Return policy guidelines below , if you meet the terms, we will offer you an exchange or store credit. Store credits do not expire and can be used toward another purchase. ion Sample Description

If you receive your wig or Extensions and you decide that you do not like the color, style, length, or texture you ordered, or that you measured your head incorrectly and your wig is not the right size etc., as long as you meet the terms, guidelines, and conditions in this policy, you can contact us regarding an exchange or in-store credit. We CAN NOT accept returns on items that are not in their original condition and have been altered or manipulated in any way. All packaging, including wig caps, wig or extensions bag, wig label or tag, etc. must be returned with the wig or extensions. NO EXCEPTIONS. We have the right to refuse an exchange if the terms in our return policy are not met.We do not accept Returns or exchanges for Custom orders. NO EXCEPTIONS.

No. You must contact us prior to sending your return, you will be given a overseas return address to mail your item to, that's if you meet all the return guidlines . Also, the RMA facilitates tracking of your returned product and expedites your exchange or in-store credit. Please note that exchange or instore credit for merchandise returned without contacting us cannot be guaranteed.

An Exchange or an In-store credit will be issued after we have received, inspected and confirmed that the returned wig or extensions were not tampered with. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the exchange. if we are unable to fufill an exchange due to stock availabilty we will issue a store credit towards your next purchase or we will customise the product for you.

Human hair extensions and wigs are considered a hygienic product. We take matters of hygiene and public safety very seriously and do not allow items that has been manipulated or tampered with to be returned for the safety of all our customers. We are not alone - other hair extensions wig suppliers do not allow returns of opened items for the same reasons. Please return the package in its origional condition.

You may contact us by e-mail at Support@vellamoi.com. The Vellamoi Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to assist you!